Adler warrants to Purchaser that Adler Hardware Products which fall within the series of the following: CCTV Products of Cameras and Recording Equipment and any related Hardware Product under the Surveillance Application, to be free from defects in design, workmanship and materials under normal approved use for a period of 3 years from the date of shipment, Subject to the exclusions and limitations described in point#5.
Video wall, X-ray, walk-in switches and Horizon products are not covered by the warranty mentioned in point No. 1, since they are under different warranty coverage, as below point No. 3
Adler warrants to the purchaser that Adler hardware products which fall within the following series: video wall solutions, baggage scanner products, are free from defects in design, workmanship and materials under normal approved use for a period of one year from the date of shipment, subject to exclusions and limitations described in point#5.
The Purchaser shall notify the Adler Team without undue delay of any defect appearing in the Adler Equipment in accordance with the handling of the Adler RMA. Failure to notify Adler of the said defect means that the original purchaser forfeits the right to remedy the defect. A valid form of the bill of sale or receipt and proof of purchase and its date must be provided to the Adler team within the warranty period to obtain warranty service.
The following events will not be covered by the warranty when they occur :
Failure to install, use, maintain or store the product due to failure to use the product as directed.
Damage the product has been exceeded the warranty period term of reporting.
Warranty period has been exceeded.
Arbitrarily change or disassemble its configuration file without permission.
Accidental factors or human actions lead to damage to the product, such as input of inappropriate voltage, overheating, water, mechanical damage, severe oxidation of products, rust or any factor that falls under this scenario.
Irresistible forces such as earthquakes, fires, floods, lightning strikes and other products caused by failure or damage.
The item was not properly packaged during shipment, or the failure of the product was due to misuse or lack of proper maintenance, or improper installation.
This warranty is valid in all countries and may be extended upon additional agreement with Adler.
Warranty Polices Coverage
DOA Policy
If Adler product is received by the original purchaser and is not function upon arrival; Defective on arrival (up to 2 months period term after receiving the product), and along with Adler technical RMA process, it was confirmed to be defective, an immediate replacement shall be sent to purchaser side, customer will send the defective to Adler technical side for checking.
If the product is found to have been misused or damaged by the buyer upon inspection, it will be considered void warranty and the buyer will be responsible for any necessary replacement item and/or repair/renew the defect fee.
Customer will be responsible for shipping charges for the defective item, and Adler will be responsible for shipping charges for replacing and shipping the item.
In Warranty Policy
If, after either remote or on-site technical support, the product is found not to work within its warranty period ( exceeded the DOA term and still under the period time of warranty agreed), an RMA form will be sent to the purchaser to issue an RMA number, and the repair process will be preceded with the purchaser.
If the product is determined to have been misused or damaged by the purchaser (void warranty) upon inspection, the purchaser will be responsible for the item charge, repair fee, and replenishment of the defect if necessary.
Purchaser will be responsible for shipping charges for the defective item; Adler will be responsible for shipping back the weather repaired or exchanged item to the buyer if it proves to be a manufacturing defect, otherwise the freight will be on the buyer’s side.
Out of Warranty Policy
If product is seen nonfunctional after its expiration of warranty, after technical support, an RMA Form will be sent to client to issue RMA #, and repair process will be preceded with the client.
Client will be responsible for the repair charges and if needed refurbishment of the defect product.
Client will be responsible for shipping charges of the defected item in both ways.
