RMA Return Shipment

In regards with the RMA, after applying full technical support and proper examination from Adler technical team, Adler will advise the purchaser regarding to consider the process points below after verifying the coverage of the warranty policy product, and considering the ticket case number for reference. The following steps will be considered

  1. Packaging
    1. Original packaging or similar should be used if available to minimize the potential for shipment damage
    2. Board products must be enclosed in an anti-static bag to avoid ESD (electrostatic discharge).
    3. If items are damaged during return shipment due to insufficient packaging, it will be left to Adler discretion to determine whether or not the product is repairable.
  1. Address:
    1. Contact Adler team for Detailed shipping Address either to closest service center. info@adlerss.com
  2. RMA repair and test procedures
    1. All items returned under an RMA will be repaired or replaced with either new or factory refurbished parts. If a returned product is determined to be damaged or misused by the end-user, it will be handled according to the out-of-warranty policy and charges will be applied.
    2. All repaired or replacement parts will have successfully passed the appropriate manufacturing quality assurance test procedures. These are the same tests that are utilized to verify “new built” parts as manufactured.
    3. Out of Warranty Policy :
      1. If product is seen nonfunctional after its expiration of warranty, after technical support, an RMA Form will be sent to client to issue RMA #, and repair process will be preceded with the client.
      2. Client will be responsible for the repair charges and if needed refurbishment of the defect product.
      3. Client will be responsible for shipping charges of the defected item in both ways.